Contact information

For all enquiries, please contact:

 

Can I cancel my order?

We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please note: we cannot guarantee modifications before dispatch.

Can I return something I bought on sale?

Please note that items bought in sale or outlet are not eligible for a return OR exchange, only credit note.

Do I have to cover the postage cost of a return?

Yes, you have to cover postage for a return. Auriella Activewear will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here.

What do I do if a product I ordered arrives faulty?

Please email us with your order number as well as any detail, images or exchange preferences.

What if I want an out of stock item?

We regularly update our page with new stock, or returned stock. You can purchase most out of stock items on pre-order.